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QUESTION
Do I have to have a fast Internet connection to
upload files?
ANSWER
No, our uploading protocol is extremely fast.
For example, a 5 megabyte file may take 5 minutes
at a log-on speed of 28kbs.
QUESTION
How do I know if my billing program is compatible
with Direct Bill’s data system?
ANSWER
Direct Bill has many options when it comes to
application compatibility. Direct Bill has developed
custom interfaces that work directly with programs
like Baseview and Great Plains. Call your Direct
Bill associate with any further questions you
may have.
QUESTION
How long does it take for Direct Bill to complete
our billing process setup?
ANSWER
The time needed to complete the setup varies from
client to client. However, most utility billing
software has been easy for us to work with. Most
are taking about 3-4 days to get setup.
QUESTION
How long will it take Direct Bill to process our
data?
ANSWER
Each account’s processing time will vary
according to the size of file and time submitted.
All files are processed within 24 hours.
QUESTION
How long will it take for the bills to arrive
in households?
ANSWER
Mail time will depend on the location and distance
you are from Direct Bill. Clients within adjacent
states will have mail distribution within 1-2
days from release. You may add 1 day for each
additional state thereafter.
QUESTION
How are the circulation statements printed?
ANSWER
Direct Bill uses high-speed lasers imaging at
1200 dpi. This resolution is optimal for the United
States Postal scanners.
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