QUESTION:
What browser works best with the Direct Bill site?
ANSWER:
Internet Explorer (IE) 5.0 or later with 128-bit
security encryption provides the best viewing experience.
If you do not have IE, it can be downloaded for
free from Microsoft.
QUESTION:
Why do I get a "Cannot Display Page"
error when I am trying to access the login page?
ANSWER:
This error is probably due to either your browser
not supporting 128-bit security encryption. You
should be able to solve the problem in the following
way: In order to check on whether your browser
supports 128-bit security encryption, you will
need to do the following:
- Internet Explorer Users: Click on the
Help Menu and then click on About Internet Explorer
to determine the browser version and cipher
strength. If the browser is older than 5.0,
upgrade your browser. In addition, if the cipher
strength is less than 128-bit, upgrade to 128-bit
encryption.
- Netscape Users: Click
on the Help Menu and then click on About Netscape
to determine the browser version and cipher
strength (the encryption support information
is in the right hand bottom section of the Help
page). If the browser is older than 4.6, upgrade
your browser.
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